How long will it take to ship and receive my order?

✔︎ We can process your orders within 24 hours and ship via DHL. You’ll receive the tracking information via email once the order ships.

Can I modify my order or cancel it once it has been placed online?

✔︎ Due to an automatic ordering system, an order modification or any cancellations are NOT possible once your order has been placed online.

As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.

✔︎ We do NOT cover the cost of return shipping.

What is your Return Policy for individual orders?

Returns

To be eligible for a return:
✔︎ it must be within 30 days of your receipt.

✔︎ Your item must be unused and in the same condition that you received it.

✔︎ It must also be in the original packaging.

✔︎ If 30 days have gone by since your purchase, unfortunately,
we can not offer you a refund or exchange.

✔︎ To complete your return, we require a receipt or proof of purchase.

✔︎ Please note that the shipping cost on the outbound shipment is not refundable.

Refunds (if applicable)

Once your return is received and inspected,
we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received your refund within 30 days

please contact us at: [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged.

International shipping

Best Pilates Towel LLC, is not responsible for any duties, import fees
or charges associated with importing goods into your country.

How to return?

Please first send an email to our Customer Care at [email protected]

Once you receive our confirmation, you will need to use your own shipping method, please return to the following address:

Best Pilates Towel LLC,

Attn: Returns
Rami Jabali Hair Salon W Hotel Dubai The Palm

Dubai, United Arab Emirates

✔︎ Please note that all items are subject to inspection.

✔︎ If the item returned is not in the same condition that you received it as well as in the

✔︎ The cost of shipping is non-refundable, and you will be responsible for paying

✔︎ You should use a trackable shipping service, to guarantee that we will receive your order

In what cases are Returns are not accepted?

✔︎ Over 30 days since you received your order.

✔︎ Item was tagged final sale at the time of purchase.

✔︎ Item has been altered, washed, or damaged.

✔︎ Due to hygiene reasons, Best Pilates Towel LLC, is NOT able to accept returns on any open packaging.

Export Countries to return or exchange?

Best Pilates Towel LLC would be happy to offer returns and exchanges from countries outside of our office in Dubai, United Arab Emirates; however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.

In case of any request to pay for additional taxes upon arrival of your returned Towels; we will refuse the parcel, and it will be returned to sender.

I don’t have a seller’s permit or a trade license. Can I still make a wholesale purchase?

✔︎ Yes you can

Is there a minimum order required to get a wholesale price?

✔︎ Yes. The minimum order required is 50 towels.

How long will it take to ship and receive my order if I want to add my business logo on the towels?

✔︎ Around 45 days; with a minimum order of 250 towels.

What is MAP and what is MSRP?

✔︎ MSRP (Manufacturer Suggested Retail Price) is the price we recommend you sell the product for.

✔︎ MAP (Minimum Advertised Price) is the minimum price you agree not to advertise below.

Do you accept returns or exchanges on wholesale order?

✔︎ We do NOT accept returns or exchange on wholesale orders, unless the product is defective.

If you receive an item in such condition please reach out to our team by email at
[email protected]