✔︎By “personal information” we mean information that can be associated with a specific person and can be used to identify that person.
✔︎We do not consider insufficient information to constitute personal information, as it cannot be used to identify a specific person. We collect personal information from you when you use www.bestpilatestowel.com or its related websites and services (including, without limitation, when you buy and sell items or participate in auctions, when you telephone or email our customer support team.)
Our collection of your personal information
✔︎As part of your registration on the site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number, as well as some additional information about you such as your date of birth and/or other identifying information.
✔︎ Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license.) You will need to input this information into the “My Account” section of the site.
✔︎ We will also need to collect selected financial information from you, such as your credit card and/or bank account details. We use this financial information for billing purposes and for the fulfillment of your orders.
✔︎ Following your registration on the site, you should not post any personal information (including any financial information) anywhere on the site other than on the “My Account” section of the site.
✔︎ Restricting the posting of personal information to the “My Account” section of the site protects you from the possibility of fraud or identity theft. The posting by you of any personal information anywhere on the site other than on the “My Account” section of the site may lead to the suspension of your use on the site.
✔︎ We will collect transactional information based on your activities using the site, such as buying and selling items and participating in auctions. This transactional information is used solely in relation to the transactions you undertake on the site and for no other reasons.
✔︎ Please note that we may use your Internet Protocol (or IP) address (which is a unique number assigned to your computer server or your Internet Service Provider ~or ISP) to analyze user trends and improve the administration of the site.
✔︎ We may also collect information about your navigation information (e.g. the pages you visit on the site) along with the times that you access the site.
Finally, we may collect additional information from or about you in other ways not specifically described here.
For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
We may also collect feedback ratings and other comments relating to your use of the site.
Our use of your personal information
✔︎ We only use your personal information to provide services and customer support to you, and to measure and improve our services to you to prevent illegal activities and implement our user agreement with you (“User Agreement”)
. Troubleshoot problems
. Collect fees
. Provide you with promotional emails and verify information you give us with third parties
For example, we may share some of the personal information you give us with banks or for credit card authorization, processing and verification services or with third parties for fraud screening purposes.
✔︎ This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.
✔︎ Additionally, information relating to items you are buying or selling or auctions you are participating in are displayed on the site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the site.
✔︎ By registering on the site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the site.
✔︎ If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the “My Account” section of the site.
✔︎ Additionally, we do use comments made by you about the site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.
Accessing, reviewing and amending your personal information
✔︎ You can access and review your personal information in the “My Account” section of the site.
✔︎ If your personal information changes in any way or is incorrectly presented on the site you should immediately update or correct your personal information (as applicable) by accessing the “My Account” section on the site, or alternatively, by contacting our customer support team.
✔︎ The “Customer Support” link at the end of each page on the site contains our customer support email.
Third party website links
✔︎ Like many websites, the site uses ‘cookie’ technology (small computer files placed on your computer’s hard drive.) When you go to particular website pages on the site, the cookie identifies your browser with a unique, random number.
✔︎ The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the site and also help us understand which parts of the site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the site.
No spam or spoof emails
We do not tolerate spam. To report site related spam or spoof emails, please forward the email to [email protected]. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
Protecting your personal information
✔︎ By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in the United Kingdom and/or the United States. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.
✔︎ All personal information is encrypted.
✔︎ You must enter your username and password each time you want to access your account or make transactions on the site.
✔︎ Choose your password carefully using unique numbers, letters and special characters.
✔︎ Never share your username and password with anyone.
✔︎ If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the “My Account” section on the site.