Frequently Asked Questions

Why Best Pilates Towel is the best towel comparable with other brands?

99% of the other brands offer Pilates mats NOT Pilates Towels. These Pilates mats are made from micro-fiber suede materials. They feel soft, but they become super slippery as soon you start sweating on them.
While our Best Pilates Towel gets more stable the more sweat it absorbs.

Weighs less than half a kilo, very light to carry around inside your handbag, and to travel with.

Super Hygienic: easily to wash in any washing machine.

Non-slip: feet, back, hands and any surface making contact with the towel on the machine.

Soft – comfy – absorbs sweat

What are the benefits of using this towel?
  • Enhanced Performance 
  • Comfort
  • Hygienic 
  • Stability
How should I care for this towel?
  • Wash with like colors on cool or cold
  • Tumble dry low setting
  • Do not bleach.
How long will it take to ship and receive my order?

We will process your orders within 24 hours and ship via DHL. You’ll receive the tracking information via email once the order ships.

Can I modify my order or cancel it once it has been placed online?

Due to an automatic ordering system, an order modification or any cancellations are NOT possible once your order has been placed online.

As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.

We do NOT cover the cost of return shipping.

What is your Return Policy for individual orders?


To be eligible for a return, it must be within 30 days of your receipt. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have gone by since your purchase; unfortunately, we can not offer you a refund or exchange. 
To complete your return, we require a receipt or proof of purchase. 

Please note that the shipping cost on the outbound shipment is not refundable.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. 

Late or missing refunds (if applicable) 
If you haven’t received your refund within 30 days please contact us at: [email protected]

Exchanges (if applicable) 
We only replace items if they are defective or damaged.

International shipping

Best Pilates Towel, LLC is not responsible for any duties, import fees or charges associated with importing goods into your country.

How to return?

Please first send an email to our Customer Care at [email protected]

Once you receive our confirmation, you will need to use your own shipping method, please return to the following address:

Best Pilates Towel, LLC
Attn: Returns
Rami Jabali Hair Salon, W Hotel Dubai The Palm

Dubai, United Arab Emirates

Please note all items are subject to inspection.

If the item returned is not in the same condition that you received it as well as in the original packaging; the package will be rejected, and it will be returned to you.

The cost of shipping is non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.

 You should use a trackable shipping service, to guarantee that we will receive your returned item.


In what cases are Returns not accepted?
  • Over 30 days since you received your order.
  • Item was tagged final sale at the time of purchase.
  • Item has been altered, washed, or damaged.
  • Due to hygienic reasons, Best Pilates Towel, LLC is NOT able to accept returns on any open packaging. 
Export Countries to return or exchange?

Best Pilates Towel, LLC would be happy to offer returns and exchanges from countries outside of our office in Dubai, United Arab Emirates; however, please keep in mind that the customer will be fully responsible for all applicable duties and taxes, and will be charged directly if any should arise.

In case of any request to pay for additional taxes upon arrival of your returned Towels; we will refuse the parcel, and it will be returned to sender.

What is this towel made of?
  • 80% Polyester
  • 20% Polyamide
  • Grips are made of 100% silicone nubs

Submit a Request

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